Ocean Secretarial Services abides by the guidelines under the Data Protection Act and all information is kept in the strictest confidence.

We will:-

• Safeguard client and information confidentiality at all times.
• Protect the business interests of our clients at all times.
• Refrain from using our client's resources for any personal or business gain.

It is recognised that confidentiality is a sensitive issue for clients.  We are happy to sign any non-disclosure or confidentiality agreement if the client so wishes.

CODE OF CONDUCT

I am a member of the Virtual Assistance Chamber of Commerce whose Code of Ethics I am proud to follow. Details are provided below.

Members of any society must comply with certain obligations and responsibilities in order to enjoy the benefits that come with inclusion. Belonging to a community is a privilege, and members of the community have a right to some expectations of their peers.

Below is the Virtual Assistant Code of Ethics and Excellence we at the Virtual Assistance Chamber of Commerce expect from our members. We feel they stand for the highest ideals of honor and dignity in our profession. Please feel free to post them on your site (including the backlink) to show clients what you stand for.

To My Clients, I promise that…

• I will accurately represent what my practice is capable of in all marketing, advertising and promotional materials.
• I will accurately represent my skills, recognizing my limitations and only offering professional services that I feel competent to provide.
• I will inform prospective clients of any conditions that I am aware of that could limit my effectiveness.
• I will place each client’s best interest first and foremost, making reasonably certain that I have the necessary skills and resources to provide the support needed before entering into a client relationship.
• I will clearly communicate the terms and conditions of any client relationship, identifying the responsibilities of all parties, and documenting these provisions in a signed agreement.
• I will honor my contracts, agreements and commitments.
• I will only make commitments that are within my power and abilities to deliver.
• I will accept responsibility for all work I do, admit mistakes and do whatever is possible to rectify any problems that arise.
• I will maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to me.
• I will maintain accurate and sufficient records of all client work.
• I will safeguard and protect all private and confidential information entrusted to me or obtained in the course of any working relationship.
• I will not release any client information without prior consent or unless given instruction or permission by client to do so on his or her behalf.
• I will ensure that electronic and hardcopy record disposal is handled in a confidential and secure manner.
• I will serve as an effective professional representative of my clients when asked to do so, and do everything within my power to protect the interest of my clients at all times.